Privacy Policy

Privacy policy Meesterslijpers https://www.meesterslijpers.nl

About our privacy policy

Meesterslijpers cares about your privacy. Therefore, we only process data that we need for (the improvement of) our services and we are careful with the information that we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services of Meesterslijpers that are derived from it. The effective date for the validity of these terms and conditions is 10/04/2018, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with respect to the personal data you have provided to us.

If you have any questions about our privacy policy, please contact our contact person for privacy matters, the contact details can be found at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store them (or have them stored), what security techniques we use and to whom the data is accessible.

Webshop software

Opencart
Our webshop is developed with software from Opencart, we have chosen for our webhosting to Antagonist.nl. Personal data that you provide to us for our services is shared with this party. Antagonist.nl has access to your data to offer us (technical) support, they will never use your data for another purpose. Based on the agreement we made with them, Antagonist.nl is obligated to take appropriate security measures. These security measures consist of the application of SSL-encryption and a strong password policy. Regular backups are made to prevent loss of data.

Webhosting

Siteground
We use webhosting services provided by siteground.com. Siteground.com processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. Siteground.com has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal information.

E-mail and mailing lists

Sendgrid
We send our email newsletters with Sendgrid. Sendgrid will never use your name and email address for its own purposes. At the bottom of every e-mail that is sent automatically via our website you will see the 'unsubscribe' link. You will not receive our newsletter anymore. Your personal data is stored securely by Sendgrid. Sendgrid makes use of cookies and other internet technologies that give insight in whether emails are opened and read. Sendgrid reserves the right to use your data for further improvements of its services and in this context to share information with third parties.

Payment processors

Pay.nl, Paypal and Billink
For handling (part of) the payments in our shop we use the platforms of Pay.nl, Paypal.com and Billink.nl. Pay.nl, Paypal.com and Billink.nl process your name, address and payment information such as your bank account or credit card number. Pay.nl, Paypal.com and Billink.nl have taken appropriate technical and organizational measures to protect your personal data. Pay.nl, Paypal.com and Billink.nl reserve the right to use your data to further improve services and in this context, to share (anonymized) data with third parties.Pay.nl, Paypal.com and Billink.nl share personal data and information regarding your financial position with credit agencies in case of a request for a deferred payment (credit facility). All the above guarantees regarding the protection of your personal data also apply to those parts of Pay.nl's, Paypal.com's and Billink.nl's services for which they engage third parties. Pay.nl, Paypal.com and Billink.nl do not store your data longer than permitted by law.

Reviews

Trustpilot
We collect reviews through the platform of Trustpilot.nl. If you leave a review through Trustpilot.nl you will be required to provide your name, place of residence and email address. Trustpilot.nl shares this information with us so we can link the review to your order. Trustpilot.co.uk will also publish your name on its own website. In some cases, Trustpilot.co.uk may contact you to explain your review. In the event that we invite you to leave a review, we will share your name and email address with Trustpilot.nl. They will only use this information for the purpose of inviting you to leave a review. Trustpilot.nl has taken appropriate technical and organizational measures to protect your personal data. Trustpilot.nl reserves the right to use third parties in order to provide its services, and we have given Trustpilot.nl permission to do so. All of the above guarantees regarding the protection of your personal data are also applicable to those parts of the service for which Trustpilot.nl uses a third party.

Shipping and Logistics

MyParcel
When you place an order with us, it is our job to deliver your package to you. We use the services of MyParcel.nl and PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence data with MyParcel.nl and PostNL. MyParcel.nl and PostNL will use this data only for the purpose of executing the agreement. In the event that MyParcel.nl engages subcontractors, MyParcel.nl and PostNL will also make your data available to these parties.

Invoicing and accounting

Exact
For our administration and bookkeeping we use the services of Exact.nl. We share your name, address and details regarding your order. These details are used for the administration of sales invoices. For our administration and bookkeeping we use the services of Exact.nl. We share your name, address and details regarding your order. These details are used for the administration of sales invoices. Exact.nl is bound to secrecy and will treat your personal data confidentially. Exact.nl will not use your personal data for purposes other than those described above.

External sales channels

Globe.com
We sell (part of) our products through the platform of Bol.com. When you place an order through this platform Bol.com will share your order details and personal data with us. We use this information to process your order. We will treat your data confidentially and have taken appropriate technical and organizational measures to protect your data from loss and unauthorized use.

Amazon.de
We sell (some of) our products through the platform of Amazon.de. If you place an order through this platform, Amazon.de shares your order and personal data with us. We use this information to process your order. We treat your data confidentially and have appropriate technical and organizational measures to protect your data from loss and unauthorized use.

Purpose of the data processing

General purpose of processing
We use your data exclusively for our services. This means that the purpose of the processing is always directly related to the task you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information - other than at your request - to contact you at a later date, we will ask you for your explicit permission. Your details will not be shared with third parties other than to meet accounting and other administrative requirements. These third parties are all bound to secrecy by agreement between them and us or by an oath or legal obligation.

Google Analytics
Through our website, cookies are placed by the U.S. company Google, as part of the "Analytics" service. We use this service to track and get reports about how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to these data. We collect information about your surfing behaviour and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the internet. Google uses this information to serve you targeted ads (Adwords) and other Google services and products.

Cookies of third parties

Hotjar
To optimize our website we use Hotjar. Hotjar places a number of cookies. These cookies allow the Hotjar software to check whether you have been on our site before and whether you have filled out our survey.

Jivochat
For direct customer contact through chat, we use Jivochat. Jivochat places a number of cookies. These cookies allow the Jivochat software to see if you have engaged in a chat with us before and to remember the chat history when you click to another page on our site.

Facebook Pixel
This cookie is used to identify which products you are viewing. This allows you to receive relevant offers on Facebook.

Google Analytics
With this cookie we measure how our customers use our website. This helps us to improve the site and solve problems.

Click here for an overview of all cookies

https://policies.google.com/technologies/partner-sites

Google Analytics

We place our advertisements via Google Ads. Our ads are shown on sites that have a partnership with Google Ads. This way, our customers receive personalised advertising. Read more about this athttps://policies.google.com/technologies/partner-sites

Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation with fiscal and criminal research
In some cases, Meesterslijpers may be obliged by law to share your details in connection with governmental fiscal or criminal investigations. In such a case, we are obliged to share your data, but we will resist within the possibilities offered by the law.

Storage periods
We will retain your data for as long as you are a client of ours. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this to be a request for forgetting. Pursuant to applicable administrative obligations, we are required to retain invoices containing your (personal) data, and we will therefore retain this data for the duration of the applicable term. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.

Your rights
Under the applicable Dutch and European legislation, you as the person concerned have certain rights with regard to the personal data that is processed by us or on our behalf. Please find below an explanation of your rights and how you can exercise them. In order to prevent misuse, we will only send copies of your data to your e-mail address, which is already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself.

We keep a record of completed requests; in the case of a forgetful request, we administer anonymous data. All copies and data will be received in the machine-readable data format that we use within our systems.

You have the right at all times to submit a complaint to the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.

Right of inspection
You always have the right to inspect the data that we process, or have processed, and which relate to you or can be traced back to you. You can send a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record together with a list of the processors holding this data and the category under which we have stored it.

Right of rectification
You are always entitled to have the data that we process, or have processed, and which relate to you or can be traced back to you, amended. You can send a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data have been modified.

Right to restriction of processing
You always have the right to limit the data that we (have) process that relate to your person or can be traced back to that person. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address provided to us that the data will no longer be processed until you lift the restriction.

Right of portability
You always have the right to have the data that we process, or have processed, and which relate to you personally or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the information about you that we have processed or that has been processed by other processors or third parties on our behalf at the email address provided to us. In all probability, we will not be able to continue providing services in such a case, as the secure interconnection of data files can no longer be guaranteed.

Right to object and other rights
When the occasion arises, you have the right to object to the processing of your personal data by or on behalf of Meesterslijpers. If you object, we will immediately stop the processing of your personal data, pending the settlement of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data we are processing, and we will cease processing the data permanently afterwards.

You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we already process data relating to you, we will inform you by e-mail.

Contact details
Meesterslijpers
Kinkerstraat 271
1053ES Amsterdam
Phone: 020-6122824
E-mail: info@meesterslijpers.nl